000 00435nam a2200193Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
082 _a658.812
_bBUT
100 _aBUTTLE, FRANCIS
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
260 _bTAYLOR AND FRANCIS
500 _aMANAGEMENT
690 _aMANAGEMENT
690 _aCRM
690 _aFMS
690 _aFCBS
964 _f INTERNAT
999 _c9003
_d9003