000 | 00514nam a2200205Ia 4500 | ||
---|---|---|---|
008 | 201126s9999 xx 000 0 und d | ||
041 | _aeng | ||
082 |
_a004.0688 _bKNA |
||
100 | _aKNAPP, DONNA | ||
245 | _aA GUIDE CUSTOMER SERVICE SKILLS FOR THE HELP DESK PROFESSIOONAL | ||
260 | _bTHOMSON | ||
300 | _a288 | ||
690 | _aGENERAL | ||
690 | _aCOMPUTER TECHNICAL SUPPORT | ||
690 | _aCOMPUTER SERVICE INDUSTRY | ||
690 | _aCOMPUTER SCIENCE | ||
690 | _aFET | ||
690 | _aFMS | ||
999 |
_c7904 _d7904 |