000 00514nam a2200205Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
082 _a004.0688
_bKNA
100 _aKNAPP, DONNA
245 _aA GUIDE CUSTOMER SERVICE SKILLS FOR THE HELP DESK PROFESSIOONAL
260 _bTHOMSON
300 _a288
690 _aGENERAL
690 _aCOMPUTER TECHNICAL SUPPORT
690 _aCOMPUTER SERVICE INDUSTRY
690 _aCOMPUTER SCIENCE
690 _aFET
690 _aFMS
999 _c7904
_d7904