000			00386nam a2200181Ia 4500
008			201126s9999 xx 000 0 und d
041			_aeng
082			_a658.812 _bIGN
100			_aIGNOU
245			_aCUSTOMER RELATIONSHIP MANAGEMENT
260			_bIGNOU
500			_aMANAGEMENT
690			_aMANAGEMENT
690			_aCRM
690			_aFMS
690			_aFCBS
999			_c7242 _d7242