000 00314nam a2200145 4500
082 _a151 BAR
100 _aFITZSIMMONS, JAMES A
245 _aSERVICE MANAGEMENT
260 _aMCGRAWHILL
690 _aSERVICE MANAGEMENT
690 _aFCH
905 _aBooks
906 _aMRIIRS
907 _a48046
999 _c27487
_d27487