000 00378nam a2200181 4500
082 _a004 IBM
100 _aIBM
245 _aIT SERVICE MANAGEMENT
260 _aDELHI: IBM CORPORATION, 2014.
300 _a194
690 _aIBM
690 _aFET
690 _aCOMPUTER SCIENCE
905 _aBooks
906 _aMRIIRS
907 _a148947
999 _c26691
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942 0 0 _02