000 00351nam a2200145Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
020 _a9781422173350
100 _aREICHHELD , FRED & MARKRY
245 _aTHE ULTIMATE QUESTION 2.0
260 _bHARVARD BUSINESS REVIEW
_c2011
300 _a290
690 _aFMS
999 _c18070
_d18070