000 | 00351nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 201126s9999 xx 000 0 und d | ||
041 | _aeng | ||
020 | _a9781422173350 | ||
100 | _aREICHHELD , FRED & MARKRY | ||
245 | _aTHE ULTIMATE QUESTION 2.0 | ||
260 |
_bHARVARD BUSINESS REVIEW _c2011 |
||
300 | _a290 | ||
690 | _aFMS | ||
999 |
_c18070 _d18070 |