000 00320nam a2200145Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
082 _a332.6
_bSHA
100 _aKOHLI, BL
245 _aCALL CENTERS FOR DUMMIES
260 _bDOABA HOUSE
690 _aFCA
690 _aDICTIONARY
999 _c14884
_d14884