000 00324nam a2200145Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
082 _a161
_bMAN
100 _aBESTERFIELD, DALE H
245 _aTOTAL QUALITY MANAGEMENT
260 _bPEARSON
690 _aFCH
690 _aMANAGEMENT
999 _c14858
_d14858