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008 201126s9999 xx 000 0 und d
041 _aeng
020 _a9780195667585
082 _a658/APT
100 _aAPTE, GOVIND
245 _aSERVICES MARKETING
260 _bOXFORD UNIVERSITY PRESS
_c2013
300 _a551
690 _aMANAGEMENT
690 _aFMS
690 _aFCH
690 _aMARKETING
999 _c11287
_d11287
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