000 00401nam a2200181Ia 4500
008 201126s9999 xx 000 0 und d
041 _aeng
082 _a658.4013
_bHEI
100 _aHEIZER, JAY H
245 _aTOTAL QUALITY MANAGEMENT
260 _bTHOMSON SOUTH WEST
_c1998
300 _a238
690 _aMANAGEMENT
690 _aTQM
690 _aFMS
690 _aFCBS
999 _c10392
_d10392