000 | 00479nam a2200217Ia 4500 | ||
---|---|---|---|
008 | 201126s9999 xx 000 0 und d | ||
041 | _aeng | ||
082 |
_a658.8 _bZEI |
||
100 | _aZEITHAML, VALARIE R | ||
245 | _aSERVICE MARKETING | ||
250 | _a6TH | ||
260 |
_bMCGRAW HILL _c2013 |
||
300 | _a711 | ||
690 | _aMANAGEMENT | ||
690 | _aMARKETING MANAGEMENT | ||
690 | _aSERVICE MARKETING | ||
690 | _aFMS | ||
690 | _aFCBS | ||
999 |
_c10230 _d10230 |
||
942 | 0 | 0 | _01 |